An Association of Indoor Play regional meet up

FAQs

How Can We Help?

Below you’ll find answers to our most frequently asked questions.

If you’re having a problem with your Rugged product, the first step is to consult your product manual, which you can find on our Support page. Or if you need to get in touch with a member of our team, don’t hesitate to contact us – we’re always happy to help!

We do! We design and manufacture all the Rugged Interactive products using the latest technology and high-quality materials in our HQ in Bodmin, Cornwall, on the SW tip of the UK. That way we know that they leave in the best possible condition and with our seal of approval – having gone through a rigorous series of tests and checks. And we’re always here to advise on installation, design and troubleshooting – not a faceless answering service –give us a bell!

All of our products go through rigorous testing procedures that ensure they can stand the test of time. With hundreds of happy customers, don’t just take our word for it!

Our Rugged lightpods are tested to 5 million hits! – They’ll stand up to a proper bashing.

Lightpods have bulletproof glass to ensure their durability lasts a full range of strikes!

Get in contact with us if you are interested in purchasing a Rugged Interactive product. We will be able to discuss your project and requirements, then recommend one of our distribution partners. The best way to purchase is through one of our partners who offer design, installation and servicing guidance.

Warranty includes 12 months’ full parts replacement warranty for electronic parts (including light pods) and front panel (where applicable), and 36-month warranty for main body and non-moving parts. Replacement light pods to be fitted by customer, other parts by the Buyer’s engineer.

There is currently no service charge with our products. Currently, software updates should be manually uploaded by an engineer. Contact us for more details.

Yes, can you can purchase Rugged Interactive products if you’re not a company. We’ll find out what’s the best avenue but wherever possible we will recommend one of our global expert distribution partners. Just contact one of the team on +44 (0) 1726 981 123 and we’ll be delighted to talk it through, or email your query to: sales@rugged-interactive.co.uk

Yes! In 2017, we were contacted by the BBC team and asked if we would appear on Dragon’s Den. Simon gave the pitch and 2 hours later, Deborah Meaden and Peter Jones had said the all important sentence – “I’m going to make you an offer”. Click here to watch it!

You can find manuals, how to videos and release notes on our Support page. But if you have a question, we’re always here to help! If you require any assistance with installation, or product support, please contact our technical team. Email: service@rugged-interactive.co.uk. Tel: +44 1726 981 123.

Yes, we certify our products as compliant with the CE, Low voltage and other relevant safety legislation, including EMC compliance.

Yes! For any product with a front graphic panel e.g. CardioWall, TrailBlazer, Dodge Attack, Aerostrike, you can have fully bespoke graphics with your organisation’s name, logo and branding colours. UV graphics are also available. Our designer can create artwork mock-ups for you to choose from.