FAQ

Frequently Asked Questions

‘We do! We design and manufacture all the Rugged Interactive products using the latest technology and high quality materials in our HQ in Bodmin, Cornwall, on the SW tip of the UK. That way we know that they leave in the best possible condition and with our seal of approval - having gone through a rigorous series of tests and checks. And we’re always here to advise on installation, design and troubleshooting - not a faceless answering service - give us a bell!

The LED pods are designed to be hit hard with soft weights. We recommend using weights up to 3kg. For heavier weights or medicine balls we advise ‘pressing’ rather than ‘hitting.’ Any accessory made of soft material can be used to hit the lights – including boxing gloves, balls, ViPR, rubber-coated medicine balls, etc. Shoes and hard-covered items are not recommended.

Our products can be purchased directly from Rugged Interactive, or through one of our expert distribution partners across the world. To purchase direct, please get in touch with the team on +44 (0) 1726 981 123 and we’ll be delighted to talk it through, or email your query to: sales@rugged-interactive.co.uk. For certain products within the Active Fun and Youth & Education sector, we recommend that our products are purchased through one of our partners, who are skilled at planning, installing and supporting Rugged equipment. If you aren’t sure which partner to go with, or you’d prefer to discuss the products with us first, please get in touch with the team.

Our products comes with a full onsite parts-and-labour warranty, with 48-hour weekday response time to UK Mainland sites. This covers the LED pods and customisable graphics panel (RGP) (12-month warranty), main PC hub and power supply (1 year) and cabling and the main body moulding (3 years). Any LED pods that need replacing will be supplied by us and fitted by you.

There is an option to enhance and extend the warranty for each product. Currently, software updates should be manually uploaded by an engineer. Contact us for more details.

We would suggest you have at least 100 mm of clear wall space around it. If you are going for two walls side-by-side, we suggest leaving a gap of at least 1500 mm and up to 3000 mm.

Yes, can you can purchase Rugged Interactive products if you're not a company. We can sell our products direct, or recommend one of our expert distribution partners. Just get in touch with one of the team on +44 (0) 1726 981 123 and we’ll be delighted to talk it through, or email your query to: sales@rugged-interactive.co.uk.

Yes! In 2017, we were contacted by the BBC team and asked if we would appear on Dragon's Den. Simon gave the pitch and 2 hours later, Deborah Meaden and Peter Jones had said the all important sentence - "Im going to make you an offer".

We're always here to help! So if you require any assistance with installation, or need some product support, please contact our technical team. Email: service@rugged-interactive.co.uk. Tel: +44 1726 981 123